Returns & Refund Policy
In the fast paced modern world we live and shop in today, one of the biggest reasons we as online shoppers hesitate to purchase a product is lack of clarity when it comes to an individual stores returns policy.
We hate it as much as you do and more often than not, you like me would abandon a purchase if unsure, right?
I might not even purchase the product in the first place - or more specifically I would probably try and find it somewhere else online.
This is why at pentelow.com we have taken a bold step to make this hurdle as easy as possible to get over so have created The Pentelow Promise…
Our promise to you is if you are not 100% happy with the product you have purchased from us within 7 days of receiving it (we feel 7 days is an adequate amount of time to know) simply email us at firstname.lastname@example.org and we will issue our legendary ‘no-questions-asked’ refund AND you can keep the product.
This means no arguments over email, no need to call us, no need to box it back up and take it to the Post Office. You get a no problem, no hassle and a no worries guarantee from us. GUARANTEED.
We will instantly (once we’ve seen the email) issue a refund for the full amount of your order via the payment method you used to purchase. You will then get an email confirming your refund has been issued.
It’s that easy!
We are one of the first and only online shops that technically doesn’t even have a returns policy! We have an instant refund policy and we’re proud of that.
We are prepared to take the risk with this method of doing things. A risk that we believe puts our loyal customers first.
Our number 1 priority is your happiness and satisfaction.